Customer Support

Customer Support

Customer Support at CommTech

SPX CommTech has a dedicated team of experienced Customer Support Engineers who are focused on delivering a complete solution from System Design to Installation, Commissioning and Training. Our team has extensive experience gained in a variety of operational environments.

We encourage a dialogue between our customers and our engineers from the earliest pre-sales discussion. Site and vehicle surveys are often needed, so that the team can integrate our systems effectively and optimize performance to operational requirements. This ensures that our systems are built, installed and operated in an efficient manner and to specific customer requirements.

The relationship with our customers continues throughout the installation and commissioning of systems, training of operators and post sales support.

We can conduct all the following services: Site Survey SPX CommTech will conduct site surveys at the proposed GTS and NMS locations. Detailed analysis of the proposed installation will take place where the following will be considered:

  • General site suitability
  • Antenna location
  • Spatial diversity
  • Potential interferers
  • Mast condition
  • Brackets and metal work required
  • Access
  • Cable run lengths and routes
  • Lightning protection considerations
  • Earthing Power requirements
  • RF hazards
  • Weather and waterproofing

Site Survey

A report will be produced and a firm price on each Installation including limits of liability will be provided. Until this point any price quoted for installation should be seen as an estimate based on SPX CommTech’s experience of typical site installations. Each installation will consist of two Customer Support Engineers.

Installation and Commissioning

Once site surveys have been completed and plans agreed SPX CommTech personnel are able to carry out the installations. We will ensure all equipment is present once it has been delivered to site. We can brief any in country agents on the installation and commissioning activities and then complete the installation of the Evenlode equipment. Our engineers can install all equipment and steelwork on the mast/tower on the roof top and they can also install all cabling and the lightning protection. Once all activities have been completed we are able to commission the installed system ready for handover to the customer for operational use. 

Maintenance Program

SPX CommTech offers maintenance programs to their users ensuring operational down time through the year is kept to a minimum whilst ensuring the life of the equipment is maximized. We have several enabling and ongoing maintenance contracts for periods of up to ten years. 

Training

To ensure the users maximize the potential from the equipment and can use it efficiently SPX CommTech provide a range of training programs which would be carried out by our Customer Support engineers, who have extensive experience in both the equipment and training in Military and Police environments. It is proposed that any training provided is held at a suitable facility where access to both the air and ground equipment, including NMS system, is possible. 

Call Out

Should a fault occur the first line of action would be for in country agents to attend and try and solve the issue. SPX CommTech to provide telephone support if necessary. SPX CommTech would be available for call out on faults that cannot be solved using the first line of action.”

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